Privacy Policy

Privacy Policy
If you have any questions after reading this policy, would like more information about our privacy practices, or wish to file a complaint, please contact us by email at info@bellemeretoronto.ca

Purpose of This Policy
This Privacy Policy explains how Bellemere Toronto collects, uses, and discloses your personal information when you visit or make a purchase from our website. “Personal information” means information about an identifiable individual under the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Device Information
Purpose: load the website correctly and perform analytics to improve performance
Source: automatically collected via cookies, log files, tags, or pixels
Disclosure: may be shared with Shopify (our e-commerce platform)
Data collected: browser version, IP address, time zone, cookie data, pages viewed, search terms, site interactions

Order Information
Purpose: process and fulfill orders including payments, delivery, invoices, communications, and fraud prevention
Source: collected directly from you
Disclosure: shared with Shopify for secure payment and fulfillment
Data collected: name, billing and shipping address, payment information, email address, and phone number

Customer Support Information
Purpose: provide customer service and respond to inquiries
Source: collected directly from you when you contact us

Minors
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided personal information to us, please contact us to request deletion.

2. Sharing Personal Information
We share personal information with service providers to deliver our services and fulfill contracts. Examples include:
Shopify (store platform) – Shopify Privacy Policy
Lawful requests or to protect our rights and property
Shipping and returns handled via Canada Post or logistics partners

3. Use of Personal Information
We use personal information to process transactions and deliver products, communicate about orders, detect and prevent fraud, provide updates and offers based on your preferences, and improve our website and services.

4. Marketing and Advertising
We may use your information for personalized ads and marketing. Examples include:
Google Analytics to understand site usage – Google Privacy Policy
Ad partners such as Meta and Google Ads to show relevant promotions
Opt-out options: Facebook Ads Settings, Google Ads Settings, Bing Personalized Ads, YourAdChoices Canada

5. Text and Email Marketing
If you opt in, we may send transactional messages such as order and shipping updates and promotional messages about our products. You can unsubscribe at any time using the instructions in our messages.

6. Cookies
We use cookies to remember preferences and cart contents, understand navigation, and enable secure checkout. Types include functional, performance, analytics, and marketing cookies. You can manage cookies in your browser settings; disabling them may affect site functionality.

7. Do Not Track Signals
There is no consistent industry standard for responding to “Do Not Track” signals, so we do not alter our data practices when such signals are detected.

8. Data Retention
For orders, we retain personal information for record-keeping and legal compliance unless you request deletion. You may request deletion at any time by contacting us.

9. International Data Transfers
Your personal information may be stored or processed in Canada, the United States, or other countries where our providers operate. We implement protections consistent with Canadian privacy law.

10. Legal Basis for Processing
Under PIPEDA, we process personal information based on your consent, to fulfill a contract, to comply with legal obligations, and for our legitimate business interests such as fraud prevention and service improvements.

11. Your Rights
You have the right to access the personal information we hold about you, request corrections, withdraw consent for future processing, and file a complaint with the Office of the Privacy Commissioner of Canada.
For all requests, contact us at info@bellemeretoronto.ca
More information: Office of the Privacy Commissioner of Canada

12. Data Security
We use industry-standard safeguards such as encryption, secure payment gateways, and restricted access. No online transmission is completely secure, but we take reasonable steps to protect your information.

13. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will appear on this page.

14. Complaints and Inquiries
Please contact us first at info@bellemeretoronto.ca so we can resolve your concern promptly.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Effective Date: October 2025