Frequently Asked Questions

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Where is my order?

Once your order has been shipped, you’ll receive a tracking link by email. You can also check the current status of your shipment anytime on our track your order page. Please allow up to 24–48 hours for tracking updates to appear after dispatch.

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What are your shipping times?

All orders are processed within 1–2 business days. Once shipped, delivery across Canada usually takes 3–7 business days, depending on your location. Every order includes tracked shipping with Canada Post.

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How can I track my order?

You can track your shipment using the tracking link provided in your confirmation email or by visiting our track your order page. If you can’t find your tracking details, please contact our customer care team for assistance.

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Do you offer free shipping?

Yes. All orders include free standard shipping anywhere in Canada with Canada Post. No minimum spend required.

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How do I choose the right size?

We recommend checking our size guide before placing your order. Each product page includes specific measurements and fit details to help you find your perfect size. If you’re unsure, our customer care team is happy to assist you with personalized sizing advice — simply reach out at info@bellemeretoronto.ca

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What is your return policy?

You can return items within 30 days of receiving your order. Products must be unworn, unwashed, and in original condition with tags attached. For full details, please visit our Return Policy page. To start a return, contact us at info@bellemeretoronto.ca and our support team will guide you through the process.

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Can I exchange an item?

Yes. If you’d like to exchange an item for a different size or style, please contact our customer care team at info@bellemeretoronto.ca before returning your order. We’ll provide clear instructions to make the exchange as easy as possible.

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What if I receive a damaged or incorrect item?

We’re very sorry if that happens. Please reach out to info@bellemeretoronto.ca within 7 days of delivery with your order number and a short description. We’ll make it right immediately.

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Can I cancel or change my order?

We begin processing orders as soon as they’re placed, but if you contact us quickly at info@bellemeretoronto.ca, we’ll do our best to assist before the package is shipped.

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Do you ship internationally?

At this time, Bellemere Toronto ships exclusively within Canada. We do not offer international shipping yet.

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How can I contact you?

For any questions, please email us at info@bellemeretoronto.ca and our customer care team will respond within one business day.